Overview

At Magical Fantasia, as part of our Customer Service commitment,we stand behind our products and we want you to be as satisfied and delighted with them as they are hand crafted with the uptmost love and deligence. If for any reason you’re unsatisfied we encourage you to contact us at 1-929-476-7114 between the hours of 8:30am and 5:00pm EST or via email at mail@magicalfantasiadonuts.com

As our product is perishable, baked and decorated  by our skilled staff, and preparation of your order commences the day before for preorders or immediately after your order has been confirmed for walk in pick ups or weeks way ahead for bulk orders exceeding $150.

Hence , we cannot accept cancellations once your order has been confirmed with the restaurant or third party and is getting prepared.

This includes:

All costs for customisations are non refundable once an order has been scheduled

Two weeks ahead for bulk orders exceeding $150. For orders we requiring custom packaging or resources. the cost of the non refundable customisations will not be refunded once the order is confirmed or scheduled

24hrs for preorders below $150 of cause without customisations

  • If you do not pick up your order, we do not give a refund. If you need it at a later date, you will have to pay for both. We cannot resell any product that is not picked up by the customer.
  • If there is a defect in your product please return it promptly, or the portion remaining, within 2 days of pick up.   In this case we will provide you a proportionate refund for the amount returned if we determine there is a quality deficiency.  We retain the right to judge our product quality for ourselves.  Click here to complete our product return form: RETURN FORM
  • If you try one of our products and just don’t care for it, then we hope you try something different next time; however, a refund will not be given.
  • Store credit will be issued for cancellations received with proper notice.  Your store credit expires one year from the date of issue. No cash refunds.
  • NO REFUNDS OR STORE CREDIT will be given ever for an amount in excess of the original purchase price regardless of circumstance.

Food Order Errors

Our donuts, desserts or drinks are not made to order, hence we may run out of a particular flavor or filling. In the case that an item is not available, it may be replaced with a filling in the same category, or the nearest category. How ever, If you receive food that is clearly different from your receipt (ie you ordered donuts and recieved cakes), we sincerely apologize. Please call us or your third-party delivery company as soon as you notice that there was an error in your order.
•For credit card payments, we will issue a cancel payment on the order with an error and recharge the corrected amount.
•For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit. In all cases, please return the food order in the original container(s)* to our host.

Food Order Incomplete

In the rare occasion that you do not receive the complete items that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or we will refund you with a store credit. No cash refunds.

Food Dissatisfaction

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the desserts and food we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not provided for food that a guest simply does not like.

Pick up orders

We strive to prepare and package our pick up items to preserve the high quality of the food. To help ensure this, please arrive at the scheduled time confirmed by the restaurant to ensure your order is picked up at the best quality with respect to temperature and freshness. If you are going to arrive after the confirmed pick-up time, please provide notification 15 mins prior to the pick up time. If the customer arrives after the pick up time, without notifications, no refund will be issued.

Magical Fantasia reserves the right to modify its exchange/return policy at any time

Need help?

Contact us at mail@magicalfantasia.com for questions related to refunds and returns.